Frequently asked questions
What type of classes do you offer at NG Studio? At nue ground studio, we are proud to offer a wide variety of classes that are designed to meet the specific needs and goals of our valued clients. Our selection includes a range of disciplines, such as yoga, aerial, classes, barre, pilates, HIIT and pre/post-natal classes. We also provide personal training options and personalised sessions for reformer pilates, both for individuals and in duet settings. No matter your preference or fitness objective, we have a class that will suit you at nue ground studio.
Are your classes suitable for beginners? Our diverse range of classes are meticulously crafted to cater to individuals of various skill levels. Our highly skilled instructors go above and beyond to offer modified variations for novice participants, while simultaneously challenging and elevating the fitness regime of those craving greater intensity and progression.
How do I know which class is right for me? Our introductory offers give you a great chance to try out a variety of classes at a discounted price. You can explore different experiences and find what you like best. Our friendly instructors and helpful studio coordinators are there to answer any questions and make sure you feel supported. With their guidance, you can make a confident choice that fits your goals and desires.
Can I still come in if I am pregnant? Absolutely! We welcome pregnant clients to our studio. Some of our instructors are specifically trained to accommodate pregnant individuals, ensuring a safe and enjoyable experience for expectant mothers. Apart from our dedicated Pre/post-natal Barre* classes with Charlotte, our instructors, Alex and Charlotte, have certificates in training pre/post-natal clients. Alex's Dynamic Yoga and Power Yoga, along with Charlotte's Nue Pilates, can be modified to suit your needs during pregnancy. Please inform our instructors at the beginning of the class about your pregnancy, and they'll be happy to provide the necessary adjustments and support.
How do I book a class? To book a class, simply download our Nue Ground Wellness Studio app and create an account there using Mindbody. Once your account is set up, you can easily purchase a pack, membership, or a single class, which will grant you access to book your desired sessions. Make sure to remember your login details, as they can be used not only on the app but also on the MindBody website. Download our app: iOS, Android
What do I do if I am having trouble with my account or have any questions? You can contact our studio coordinators by sending an email to studio@nueground.co.uk if you have any questions. Alternatively, you can use our website's messenger AI for assistance. If you prefer, you can also visit our studio/cafe and ask to speak with our studio coordinators in person.
What should I bring to a class? Make sure you are wearing comfortable workout gear, you can also bring a towel if you feel like you may need one as well as water. To fuel up before or after your workout, we have our amazing cafe just next door which offers a whole range of delicious drinks as well as yummy foods. In terms of equipment, everything will be provided, from mats, to weights, pilates balls, etc.
Do I need to pre-book my classes, or can I drop in anytime? Our studio capacity is 12 people (6 for TRX and aerial yoga) therefore to prevent disappointment we strongly recommend booking your class in advance as they do tend to get booked up quite quickly, especially during peak times. Although, if you do want to book last minute you are able to book a class up to 15 minutes before it starts.
Are there any age restrictions for attending classes? We welcome any female/male from 16 years old onwards provided they are fit and healthy to exercise.
Are your instructors certified and experienced? All our instructors are highly qualified, certified, and experienced in their respective disciplines. They are dedicated to creating a safe and supportive environment for all participants, ensuring you have a rewarding and enjoyable experience.
Do you offer any membership or package options? At our studio, we offer a diverse range of options tailored to meet the unique preferences of each client. Whether you prefer a long-term commitment with our memberships, a flexible approach with our packages, or simply want to try a single drop-in session, we've got you covered. You can easily explore these choices, conveniently located in the classes and packs section on our studio's website. If you have any queries or require further assistance, please don't hesitate to reach out to us. Our team is more than happy to help.
How do I purchase a gift card? To purchase our gift card, offering a unique wellness experience, you can visit our website and choose the nue | ground studio + café gift card. This special gift includes: (1) one class of their choice at nue ground studio, (2) a delightful wellness brunch, and (3) a refreshing wellness drink at our nue ground café next door. You have the option to send the gift card to yourself or directly to the recipient. To redeem, the recipient can simply email us at studio@nueground.co.uk. You can make your purchase here.
What’s your cancellation policy? We ask for any cancellation to be made 12h prior when canceling a class and 72h when canceling personal training, reformer pilates and beauty appointments. If this notice fails to be given, we won’t be able to provide a refund as it is disruptive to the smooth running of the studio as well as impacting the instructors schedules. For our ‘1 Month Unlimited’ and ‘Ultimate Unlimited’ members there is a late cancellation/ no show fee of 10£, so please ensure you cancel in time to avoid this fee.
What is your latecomers’ policy? To ensure a smooth experience for everyone, we kindly request all clients to arrive at least 5 minutes before your class starts. Once the class begins, we won't be able to accommodate any latecomers as the studio doors will be locked. Similarly, if you decide to join a class, we appreciate if you could stay for the entire duration. Thank you for your understanding.
How does the waitlist work? If you find yourself on a waitlist, and we happen to receive a cancellation, rest assured that you will be automatically enrolled in the class up to 2 hours before it begins. However, if you do not intend to attend the class, we kindly request that you remove yourself from the list to prevent your credits from being utilized.
How long in advance should I book in for a class? Classes are available to book 4 weeks in advance, so from that moment on you are welcome to book your spot.
Do you have showers and towels? Unfortunately, we do not provide towels or showers but we do have a bathroom in the studio for you to use as well as additional ones in the cafe next door.
Are there lockers available to use? We have lockers available for you to store your belongings while you enjoy your class.
Do you have a lost & found property? We are a lovely studio but space is limited therefore lost items that haven’t been claimed within a week, will be donated.